At Merckshire we firmly believe that one of the most, if not the most, underutilized assets in the healthcare ecosystem is the healthcare consumer. Healthcare consumers are also heavily influenced by their families and providers. There is significant opportunity in engaging consumers in their care management processes. Our clients are actively invested in making sure their organizations are planning for and implementing services that will engage the healthcare consumer, providers, and the community. Leading organizations are building the foundation for consumer engagement, improving the patient experience, and interconnecting the healthcare community.
Our areas of focus include:
Health Information Exchange
Enabling the connected community requires communication and care coordination through local, regional or private health information exchanges. We help you refine your approach, consider what’s practical, and leverage it to your advantage while mitigating privacy and security risks.
Electronic Health Record
For some organizations, connecting the community also means increasing awareness through outreach and extending the electronic health record (EHR) to patients, community providers, and partners. Considerations such as cost models, business plans, marketing and sales, contracting, and service delivery must be addressed. Merckshire helps clients develop a roadmap, understand the regulatory constraints, develop the governance model, and create the implementation plan and model.
Telehealth is emerging as a critical component of the future healthcare delivery model. Organizations often have uncoordinated pockets of services happening across different departments. Merckshire helps develop an enterprise-wide strategy to bring these services together in a cohesive program that can be offered to the community.
Consumerism and Patient Engagement
An effective consumerism strategy and plan requires clear, quantified goals and a coordinated and engineered set of events across the health system. Merckshire helps clients both determine what services and tools will be most valuable for their efforts and build and implement the roadmap to get there.
Patient and Provider Relationship Management
The customer relationship management and call-center mindsets and toolsets that are common practice in other industries are becoming critical to healthcare delivery organizations. Merckshire helps clients develop and implement patient/provider relationship management strategies that support the overall organizational strategy.